Telephone Fundraising

Having worked in telephone fundraising for almost 18 years, there aren’t many campaigns I haven’t seen or managed. I’ve made thousands of calls to supporters, listened to even more and written more call guidelines than I can count. The telephone continues to be just as successful today as it was when I started, with reliable, consistent results, and allows for a two-way conversation. You’ll gain invaluable insight into what makes your donors tick and every so often there's an extra special surprise; that unexpected high-value one-off gift, or legacy bequest, when you least expect it. As someone who has been a telephone fundraiser, I understand the skill, passion, empathy and patience required, as well as the challenges faced. Telephone Fundraisers really are experts at what they do. Fundraisers speak to more donors than most of us working within charities, ever will. 

I’ve managed charity telephone fundraising campaigns of all types and sizes, from small tests to million-pound budgets across the UK, but also campaigns in Australia and Canada. I want to build long-lasting relationships with my clients, and I've worked with many of my clients for years. I want to get to know you as an organisation so I can best support you to achieve your aims, and ultimately deliver more for your beneficiaries.

I work exclusively with an amazing team at QTS whose values match my own. They are a relatively small team, focussing on high quality campaigns and calls. You’ll get to know the fundraisers and them you, building a stronger connection to your cause. I once said that life isn’t scripted, so neither should our conversations with donors be, and that’s at the heart of QTS. Our fundraisers become an extension to your team and really make every conversation count. They have meaningful conversations with supporters, tailored to them. This also extends to our relationships we have with our clients, which are just as important to us. Volume is not a key driver, and each campaign is built bespoke to your needs.

We manage everything from welcome calling through to upgrade (and everything in between). While results are of course important, impactful conversations and leaving supporters with a stronger connection to your cause than prior to the call, are equally valuable.