Telephone Fundraising

Having worked in telephone fundraising for almost 18 years, I’ve encountered and managed a wide array of campaigns, enhancing donor engagement through every call. I've made thousands of calls to supporters, listened to even more, and written more call guidelines than I can count. The telephone remains a powerful tool in fundraising strategies today, delivering reliable, consistent results while facilitating a two-way conversation. You’ll gain invaluable insights into what drives your donors, and every so often, you may receive an unexpected high-value one-off gift or legacy bequest when you least expect it. As someone who has been a telephone fundraiser, I understand the skill, passion, empathy, and patience required for successful telephone campaigns, as well as the challenges that come with them. Telephone Fundraisers truly are experts at fostering relationships with donors, speaking to more supporters than most of us within charities will ever engage with.

I’ve managed charity telephone fundraising campaigns of all types and sizes, from small tests to million-pound budgets across the UK and beyond, including campaigns in Australia and Canada. My aim is to build long-lasting relationships with my clients, many of whom I have worked with for years. I strive to understand your organization deeply so I can best support your goals and ultimately deliver more for your beneficiaries.

I collaborate exclusively with a dedicated team at QTS, whose values align with mine. We are a relatively small team focused on high-quality campaigns and calls. You’ll get to know the fundraisers, and they will get to know you, enhancing the connection to your cause. I often say that life isn’t scripted, and neither should our conversations with donors be; that philosophy is at the heart of QTS. Our fundraisers become an extension of your team, ensuring that every conversation counts. They engage in meaningful discussions with supporters, tailored to their interests, which strengthens our relationship with clients just as much as with donors. Volume is not our primary focus; instead, each campaign is customized to your specific needs.

We manage everything from welcome calling through to upgrades and everything in between. While results are, of course, important, creating impactful conversations and leaving supporters with a stronger connection to your cause than before the call is equally valuable.